Zoom crashes

Solution 1: Check for service issues

Check Zoom Service Status and Downdetector to see if there is a regional Zoom problem. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait, if this is the case.

Solution 2: Use the web version

Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.

1. Open Chrome.
2. Go to join.zoom.us.
3. Enter your meeting ID provided by the host/organizer.
   
4. Click Join.
5. Click Open Zoom Meetings (PC) or Open zoom.us (Mac). You need to click this option every time you try to launch Zoom from a web browser.
   

Solution 3: Check Zoom settings

Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.