Knowledge base

PCW Helpdesk & Ticketing System (1)

PCW Helpdesk Guide (6)

• Activating an Account
• Profile and Password Updating
• Searching for Solutions

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Printer Problem (3)

Replacing Ink (28)

• EPSON L210 - Ink Replacement
• Brother HL-5450DN
• Brother DCP-L2520DW

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Paper Jam Problem (4)

• Epson L220
• BROTHER DCP-L254DW-REAR
• HP LaserJet 1022, 1022n, 1022n xi, and 1022nw Printers

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Common Printer Problem (3)

• Printer Driver Problem
• How to Add a Printer in Windows 10
• Printhead Cleaning from the Printer Display Screen

Scanner Problem (2)

Paper Jam (3)

• EPSON - DS 6500
• EPSON - L3110
• EPSON - L1515

Scanner Installation (1)

• Installation Epson WorkForce DS-6500 Driver

Computer Network (1)

Internet Connection (2)

• Limited Connectivity Problem
• No Internet Problem

Applications Issue (2)

Zoom (9)

• Zoom Webcam or Audio not working
• Zoom Echoes during a call
• Zoom lags or freezes during meetings

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MS Team (3)

• Video Camera or Audio not working in MS-Teams
• Messages and Threads in MS-Teams
• Unable to login to Teams

Hardware Issue (1)

Hardware Issue (3)

• Disfunctional USB Port
• Checking UPS - Status Indicators
• Computer turns on but no display

PCW Information Systems (3)

HRIS, DTS, EnGAS, Globodox, GMMS, etc.

Globodox (6)

• Logging In
• Password Reset
• Viewing a Document

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Sophos VPN (1)

• Connecting to PCW VPN (for laptops already installed with the software)

360 Competency Assessment Tool (1)

• How to Rate in 360 Competency Assessment tool