1. After logging in, click on the New Support Ticket button.
2. You will be redirected to the Submit a ticket form. Fill out all required information like Requester (email address), Subject, Division/Section, etc. To help the ICT staff determine/investigate the issue, you may also attach a file/screenshot to your ticket.
Please take note that there are related articles or guides that may appear on the right side of the page once you type keywords in the Subject field. Clicking a topic on the related article section may help you or guide you on how to fix the IT problem that you’re encountering. This is helpful when there’s no IT staff that are immediately available to attend your concern.
Click the Submit button once you have filled out all of the required fields. You should be able to see the message “Your ticket has been created.” if you have successfully submitted your ticket.
3. You will be taken to the ticket page where you can check the status of your ticket. You will be able to add replies , mark it as closed, and add people to conversation when needed.
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